FAQs

Find important information and answers to frequently asked questions below.

What are your opening hours?

Monday – Friday: 9:30am – 5:00pm

Saturday: 10:00am – 5:00pm

Sunday: Closed

Opening hours may vary on bank holidays.

Please check our social media pages for the most up-to-date information.

How do I place an order?

We do not offer online checkout.

Orders can be placed:

We’ll confirm all details with you directly.

Do you have flowers available daily?

Yes — we have a selection of fresh bouquets available in the shop every day, ready to take away.

For something more bespoke or specific, we recommend getting in touch in advance.

Do you offer delivery?

Yes — we offer local delivery within Moira 6 days a week.

For areas outside of Moira, delivery is usually available on Fridays and Saturdays.

A delivery fee applies.

Please contact us directly to arrange delivery and confirm

How should I care for my flowers?

To keep your flowers looking their best for as long as possible:

Flower food is usually provided with your aqua box — simply follow the instructions to help prolong the life of your flowers.

Safety for Children and Pets

For the safety of little ones and pets, we recommend keeping flowers and arrangements out of reach.

Some flowers may not be suitable for handling or ingestion, so a safe placement is always best.

Do you do wedding flowers?

Yes — we specialise in floral designs for small and intimate weddings.

We take on a limited number of weddings each year, as our primary focus is our retail shop.

Please get in touch directly to discuss your plans and check availability.

Can you create custom bouquets or arrangements?

Yes — we create bespoke bouquets and floral arrangements tailored to your style and occasion.

If you have something specific in mind, feel free to get in touch and we’ll be happy to help.

How long can I expect my flowers to last?

With the right care, most flowers will last around 5–7 days, depending on the variety.

To help them last longer, keep them in a cool spot, change the water regularly, and trim the stems every few days.

Do you offer refunds or exchanges?

Due to the perishable nature of flowers, we do not offer refunds or exchanges.

Any issues must be reported within 24 hours of purchase or delivery, with clear photographic proof.

Flowers must also be returned to the shop within this timeframe for inspection.

Unfortunately, we are unable to offer a refund or exchange if flowers are not reported and returned within 24 hours.

Gift items are non-refundable unless faulty.

If you have any concerns, please contact us and we will be happy to assist.